Good Energy tops Which? customer survey for electricity suppliers

by Search Gate staff. Published Sat 27 Mar 2010 10:43, Last updated: 2010-03-27
Good Energy tops Which? consumer survey

Good Energy, one of the UK’s leading renewable energy generators, has been voted best electricity supplier in a customer satisfaction survey conducted by Which?, the independent consumer watchdog.

Which? received responses from almost 8000 energy users across the UK and ranked suppliers according to their customer satisfaction scores. Good Energy topped the list of suppliers which included the ‘Big 6’ and a number of other smaller companies.

Suppliers were rated across all aspects of their business from customer service to phone support and billing.

Juliet Davenport, Good Energy’s CEO said: “We are extremely proud to be recognised as the best electricity supplier by our own customers. Personal service and customer satisfaction are at the heart of everything we do and we strive to meet the needs of all our customers as quickly and efficiently as possible.

“Being a small company means that we can provide the personalised service that customers deserved – our customers know they can talk to a real human being when they call Good Energy!”

The survey results are published in the April issue of Which? magazine. The magazine reports: “One impressed customer described Good Energy as ‘brilliant’ – a word we rarely see anywhere near the name of an energy supplier – and said that its communication and customer service was ‘probably second to none in any national business”

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